FAQs

General questions

Q1. Is the hair unprocessed high quality hair? 
A:
 Yes, with full cuticle aligned, no acid bath, natural unprocessed. 

Q2. Will the hair shedding or tangle?
A: The hair is double weft weaving with no shedding. And as virgin cuticle aligned with no tangle.

Q3. How long is the processing and shipment time?
A: We will ship the goods within 12-24 hours after processed has been processed, shipment will take 3-5 days.

Q4. What is your Returns/Exchange policy?
A: All returns will be considered on a case by case basis. We accept exchange or refund in the reasonable way, we try to meet our customers’ requirement.

Q5. When will receive the hairs?
A:
 We will send over night once you done the payment by DHL / UPS / Fedex/ Dedicated Express, you will receive the hair in 5-10 Working Days.

Q6. Refund Policy:

A: Full refund is avaliable within 7 days when hair is orginal state. 7-15 days items can be exchanged to a similar product

 

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