General questions

Q1. Is the hair unprocessed high quality hair? 
 Yes, with full cuticle aligned, no acid bath, natural unprocessed. 

Q2. Will the hair shedding or tangle?
A: The hair is double weft weaving with no shedding. And as virgin cuticle aligned with no tangle.

Q3. How long is the processing and shipment time?
A: We will ship the goods within 12-24 hours after processed has been processed, shipment will take 3-5 days.

Q4. What is your Returns/Exchange policy?
A: All returns will be considered on a case by case basis. We accept exchange or refund in the reasonable way, we try to meet our customers’ requirement.

Q5. When will receive the hairs?
 We will send over night once you done the payment by DHL / UPS / Fedex/ Dedicated Express, you will receive the hair in 5-10 Working Days.

Q6. Refund Policy:

A: Full refund is avaliable within 7 days when hair is orginal state. 7-15 days items can be exchanged to a similar product


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